Coach your team
This is how you turn reports into help for your volunteers. You do it after a campaign has been out long enough to gather reactions.
Where to look
Section titled “Where to look”Open Reports and pick the campaign. Digital activity and In-person list your team’s reports with the written notes attached. That is where the useful material is, not in the counts. Then open Dashboard and look at Team performance for who has gone quiet.
What to do with it
Section titled “What to do with it”Read for what people are saying, not only how much. When a volunteer logs pushback, that is a chance to give them a better answer for next time, not a mark against them. Read the objection they wrote down and work out what you would say to it, then tell them.
When a volunteer is quiet, reach out before the next campaign, not after. A low report rate usually means they are doing the work and skipping the report, so ask rather than assume.
Share what is working from one volunteer with the others, in plain terms. Someone found a way to raise this in a group chat without it landing badly. That is worth passing on more than any number is.